CCTV Operator (Readvertisement)

Job Description

An opportunity has arisen within Neighbourhoods, Regeneration and Sustainability for a CCTV Operator to join our Public Space CCTV service on a permanent basis.

NRS brings together a diverse range of Glasgow City Council operational, technical and development services that focus on sustainable transport, place making and delivering essential city services.

If you’re interested in working within a service that touches on all aspects within the city, please read on.

Position Details

Based within the Glasgow Operations Centre (GOC), our Public Space CCTV team manage 420 public space cameras across the city, working with internal Council departments and agencies including Traffcom (Traffic Management), Police Scotland, Scottish Fire and Rescue, and the Clean Glasgow Initiative. This partnership working supports the daytime and nighttime economy in Glasgow and aims to help make our city safer for all citizens.

Our CCTV Operators monitor the Public Space CCTV network to ensure effective delivery of the service and support the relevant communication links and partners. The Job Description provides further details on the activities involved in this job, whilst further details about the Public Space CCTV service and the GOC can be found here.

What we’re looking for:

You must have good verbal communication, observational and listening skills, the ability to work as part of a team, excellent customer service, and experience of working with a contact centre environment.

An SIA CCTV licence is an essential requirement for this job. Knowledge of CCTV systems and experience of working in a CCTV control room environment are desirable.

The Person Specification provides further details on the required skills, knowledge, and competencies you will need to possess to be successful in this job.

Contract Details

Weekly Hours: An average of 38.5 hours per week, inclusive of contractual overtime

Work Pattern: The role will work on a 4 on, 4 off basis with a work pattern of two shifts at 7am – 7pm, two shifts at 7pm – 7am, followed by four rest days. Shift times are inclusive of a 1-hour unpaid break and equate to an average of 35 hours work per week plus 3.5 hours contractual overtime.

Annual Salary: £25,104.57 - £28,875.02 on an incremental scale plus contractual overtime of £2,510.46 - £2,887.50 and a non-standard hours allowance of £5,518.15.

This makes the total salary package range £33,133.18 - £37,280.67

Please note this is a re advertisement and previous applicants should not re-apply.

The total pay shown above (including allowances where applicable) is the current pay arrangements for this role. Under the Council’s new pay and grading structure, due to be implemented on 4 April 2027, the total salary range for this role is due to change to £35,132.19 - £36,994.25. Further information regarding this change will be shared during the recruitment process.

Pre-Employment Information

As part of the pre-employment checks for this post the successful candidate(s) will have to undergo a Non-Police Personnel Vetting Level 1 check which assesses the honesty, integrity, reliability, and overall suitability for clearance of non-police personnel who have unsupervised physical and/or remote access to police premises, classified police information and/or intelligence, financial or operational assets, and/or police systems.

Benefits of working with us

Glasgow City Council employees have access to a wide-ranging and generous benefits package.

Leave Entitlement

These include 182 hours paid annual leave, rising to 203 hours after 5 years’ service, as well as an 87.5 hours paid public holidays each year.

For staff working Monday – Friday, this works out as a starting annual leave entitlement of 26 days, rising to 29 days, and 12.5 days’ public holidays. For staff working a 4 on, 4 off shift pattern it works out as 18 shifts, rising to 20 shifts, and 9 shifts for public holidays.

These amounts are the full-time equivalent, and will be applied pro-rata for part-time appointments, and appointments made during the leave year which runs January – December.

Other Benefits

Details of some other staff benefits, including our contributory pension scheme, can be found here. Whilst details of our conditions of service and policies are available here.

For guidance on completing your application, and to view other benefits on offer for employees of Glasgow City Council, please visit the following link: https://www.glasgow.gov.uk/vacancies.

Application Packs

We want everyone to be able to apply. If you need the Application Pack in another format, like Braille, large print, or another language, please call us on 0141 287 1054.

If we need to post it to you, we’ll send it by second-class mail within three working days. Please allow enough time to complete and return your application before the closing date. If you think you might need more time because of accessibility needs, please get in touch and we’ll be happy to help.

There are also a number of Accessibility Tools compatible with the myjobscotland website which may assist you with your application. More information on these can be found at https://myjobscotland.gov.uk/accessibility-statement.

Further Information

The Council promotes flexible working, we are happy to talk about flexible working options in relation to the role, to support your work-life balance.

 We welcome applications from everyone and are committed to building a diverse workforce. We particularly encourage applications from people from ethnic minority backgrounds, disabled people and women for senior roles, as these groups are currently underrepresented within our workforce.

 As a Disability Confident Employer, Glasgow City Council aims to offer an interview to disabled applicants who meet the essential criteria for the role, in line with the Disability Confident scheme.

Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see

Working for Us\Job Evaluation

For further information about working for us please refer to our website GCC HR Policies