Crisis Response Worker (Temporary)(2 Posts)

Job Description

An opportunity has arisen within Neighbourhoods, Regeneration and Sustainability for 2 Crisis Response Workers to join our Trafficking Awareness Raising Alliance (TARA) service on a fixed-term basis until 31 March 2028.

NRS brings together a diverse range of Glasgow City Council operational, technical and development services that focus on sustainable transport, place making, community safety and delivering essential city services.

If you’re interested in working within a service that touches on all aspects within the city, please read on.

Position Details

Based in the Violence Against Women section, TARA provide a support service for trafficking survivors, to help identify and support women who may have been trafficked for the purpose of commercial sexual exploitation. It is our belief that trafficking is fuelled by the demand from the commercial sex industry and that commercial sexual exploitation is a form of violence against women that is harmful to women, families, and communities. The service works in partnership with other to provide comprehensive, individual assessments of need, including risk.

The Crisis Response Worker will provide an on-call response to out of hours referrals to the TARA Service in order to support adult female victims of Trafficking for Commercial Sexual Exploitation recovered across Scotland, this will also include responding to law enforcement led operations. 

Further details regarding what this role entails are noted within the Job Description for the post, whilst the Person Specification document confirms the key competencies you are required to demonstrate in your application.

An SCQF Level 7 qualification in Health and Social Care (Adults), or extensive professional experience in the field, is an essential requirement for this role. As is holding a current UK driving licence.

Additionally, due to a genuine occupational requirement under the Equality Act 2010 this post is restricted to women only.

Contract Details

Weekly Hours: 2 hours per week + participation in an on-call rota

Work Pattern: 5:30pm – 7:30pm each Wednesday for the Crisis Response Team meeting, plus a weekly standby provision undertaken as a one week in five on-call rota between the hours of 5pm – 9am Monday – Friday, and from 9am Saturday until 9am Monday.

Annual Salary: £1,947.10 - £2,312.96, plus for each week of completed standby undertaken you will be entitled to claim the following payment(s):

• £118.65 for each full week of standby
• £18.39 disturbance payment (capped at 1 payment for each 2-hour period)
• Overtime at the hourly rate of the post where you are required to undertake duties in relation to a call received.

The total pay shown above (including allowances where applicable) is the current pay arrangements for this role. Under the Council’s new pay and grading structure, due to be implemented on 4 April 2027, the salary range for this role is due to change to £1,763.19 - £2,041.42. Further information regarding this change will be shared during the recruitment process.

Pre-Employment Information

The position requires membership to the Protecting Vulnerable Groups (PVG) Scheme (Vulnerable Adults & Children). For further information on this scheme, please visit https://www.mygov.scot/working-jobs/finding-a-job/disclosure/. The cost of membership, or scheme record update, will be met by the successful candidate(s).

Benefits of working with us

Glasgow City Council employees have access to a wide-ranging and generous benefits package.

Leave Entitlement

These include 182 hours paid annual leave, rising to 203 hours after 5 years’ service, as well as an 87.5 hours paid public holidays each year.

For staff working Monday – Friday, this works out as a starting annual leave entitlement of 26 days, rising to 29 days, and 12.5 days’ public holidays. For staff working a 4 on, 4 off shift pattern it works out as 18 shifts, rising to 20 shifts, and 9 shifts for public holidays.

These amounts are the full-time equivalent, and will be applied pro-rata for part-time appointments, and appointments made during the leave year which runs January – December.

Other Benefits

Details of some other staff benefits, including our contributory pension scheme, can be found here. Whilst details of our conditions of service and policies are available here.

For guidance on completing your application, and to view other benefits on offer for employees of Glasgow City Council, please visit the following link: https://www.glasgow.gov.uk/vacancies.

Application Packs

We want everyone to be able to apply. If you need the Application Pack in another format, like Braille, large print, or another language, please call us on 0141 287 1054.

If we need to post it to you, we’ll send it by second-class mail within three working days. Please allow enough time to complete and return your application before the closing date. If you think you might need more time because of accessibility needs, please get in touch and we’ll be happy to help.

There are also a number of Accessibility Tools compatible with the myjobscotland website which may assist you with your application. More information on these can be found at https://myjobscotland.gov.uk/accessibility-statement.

Further Information

The Council promotes flexible working, we are happy to talk about flexible working options in relation to the role, to support your work-life balance.

 We welcome applications from everyone and are committed to building a diverse workforce. We particularly encourage applications from people from ethnic minority backgrounds, disabled people and women for senior roles, as these groups are currently underrepresented within our workforce.

 As a Disability Confident Employer, Glasgow City Council aims to offer an interview to disabled applicants who meet the essential criteria for the role, in line with the Disability Confident scheme.

Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see

Working for Us\Job Evaluation

For further information about working for us please refer to our website GCC HR Policies