Customer Care Assistant

Job Vacancy

An exciting opportunity has arisen for a Part-time Customer Care Assistant to join our care at home team on a permanent basis. In this role, you will work as part of a team to ensure customer and carer queries are efficiently responded to and resolved. Training and a comprehensive induction period will be provided with ongoing support and guidance.

Essential

Competence in literacy and numeracy, such as three Standard Grades at level 3 or above, including Mathematics and English or equivalent subjects.  SVQ 2 or equivalent is an acceptable alternative.

Demonstrable knowledge of a range of digital platforms, word-processing, spreadsheet, keyboard, effective communications skills and clerical skills, such as SVQ 2 in Administration or equivalent.

Experience of working in a social care setting

CLOSING DATE - Monday 9th February 2026

INTERVIEW DATE - Week Commencing 16^th February 2026

Job Advert

Position Title: Customer Care Assistant

Position Number: WAC0615

Directorate: Health and Social Care

Contract Status: Permanent

Hours of Work: 21 (4 DAYS ON 4 DAYS OFF 16:00-22:00)

Weeks per year: 52

Please note that it is Midlothian Councils policy that successful applicants will be appointed to the first point on the salary scale.

Based on you working 21 hours over 52 weeks per year the minimum actual salary for this position is £16,447.65 per annum.

Requirements

This post is considered Regulated Work with Adults under the Protection of Vulnerable Groups (Scotland) Act, 2007. Therefore, it is an offence to apply if you are barred from working with adults.

Successful candidates will require PVG Scheme membership for Regulated Work with Adults. You will be required to join the Scheme or undergo a PVG Scheme Update check prior to commencing employment with Midlothian Council, the cost of which will be met by you. For further information on the PVG Scheme please visit www.disclosurescotland.gov.uk

Please note that Disclosure Scotland has changed the way PVG certificates are issued. You will be notified by email from Disclosure Scotland that your certificate is available to view. Once you have viewed your certificate you will be allowed to share this with your employer and it is only available for 14 days from the first day you have viewed the certificate. If you do not grant access to Midlothian Council to view before access is removed, a further application will need to be generated, and this will incur an additional cost.

Additional Information

If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please email recruitment@midlothian.gov.uk to speak to a member of the Recruitment Team stating the post reference number.

Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.

If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care experienced young person who has previously been a looked after child you are eligible for a guaranteed interview if you meet the essential criteria for the post.