Customer Care Assistant x3

Job Vacancy

An exciting opportunity has arisen for three Part-time Customer Care Assistants to join our care at home team on a permanent basis. In this role, you will work as part of a team to ensure customer and carer queries are efficiently responded to and resolved. Training and a comprehensive induction period will be provided with ongoing support and guidance.

Essential

Competence in literacy and numeracy, such as three Standard Grades at level 3 or above, including Mathematics and English or equivalent subjects.  SVQ 2 or equivalent is an acceptable alternative.

Demonstrable knowledge of word-processing, spreadsheet, keyboard and clerical skills, such as SVQ 2 in Administration or equivalent.

CLOSING DATE - 1st May 2024

INTERVIEW DATE - 9th May 2024

Job Advert

Position Title: Customer Care Assistant x3

Position Number: WAC525, S24562, S2464

Directorate: Health and Social Care

Location: Midlothian Care at home Service

Contract Status: Permanent

Hours of Work: 21 (4 DAYS ON 4 DAYS OFF INCLUDING WEEKEND WORK)

Working Pattern: Fixed

Weeks per year: 52

Please note that it is Midlothian Councils policy that successful applicants will be appointed to the first point on the salary scale.

Based on you working 21 hours over 52 weeks per year the minimum actual salary for this position is £15,077.93 per annum.

Requirements

Compliance with the mandatory Cabinet Office PSN (Public Sector Network) Code of Connection requires the Council to meet a baseline personal security standard. This requires completion of a disclosure check for all employees who can access official information. The fee for this PSN Disclosure check will be met by you.

Additional Information

If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please email recruitment@midlothian.gov.uk to speak to a member of the Recruitment Team stating the post reference number.

Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.