Quality Assurance Officer

Job Vacancy

We are looking for an enthusiastic, experienced, and motivated Quality Assurance Officer to join our supportive and well-integrated health and social care teams. You will play a pivotal role in ensuring that our services not only meet but exceed the national standards set by the Care Inspectorate Quality Framework.

Key Responsibilities

• Audit & Monitoring: Conduct regular, robust audits of Self-Directed Support (SDS) Option 2 providers to ensure service delivery aligns with individual outcomes.
• Service Oversight: Monitor and review Extra Care housing services, ensuring a high standard of health, safety, and wellbeing for all tenants.
• Case Reviews: Undertake detailed reviews of individual packages of care to ensure they remain person-centred and effective
• Professional Collaboration: Work closely with the Care Inspectorate, health professionals, and social care teams to drive continuous service improvement.

Essential

HNC or equivalent level qualification in Social Care or related subject.

An understanding of compliance with standards within a quality framework, service standards and performance indicators.

Competency in communication, presentational and interpersonal skills and strong organisational and analytical skills.

PC/keyboard skills and competency in the use of Microsoft office suite or equivalent applications are essential, as well as the ability to transfer skills to use a range of other software applications.

Essential understanding of Adult Social Care and Health and Community service systems, and awareness of transition and complex connections, relationships, and pathways between services.

Car driver and access to own vehicle.

Desirable

Knowledge of care at home and care home working practices in both Local Government provision and the independent sector.

 

CLOSING DATE - Tuesday 5^th May 2026

INTERVIEW DATE - Thursday 21^st May 2026

Job Advert

Position Title: Quality Assurance Officer

Directorate: Health and Social Care

Location: Fairfield House

Contract Status: Permanent

Hours of Work: 36 hours per week

Working Pattern: Monday to Friday, 09:00-17:00

Weeks per year: 52

Please note that it is Midlothian Councils policy that successful applicants will be appointed to the first point on the salary scale.

Based on 36 hours over 52 weeks per year, the minimum actual salary for this position is £35,409.35 per annum.

Requirements

This post is considered Regulated Work with Protected Adults under the Protection of Vulnerable Groups (Scotland) Act, 2007. Therefore, it is an offence to apply if you are barred from working with Protected Adults.
Successful candidates will require PVG Scheme membership for Regulated Work with Protected Adults, You will be required to join the Scheme or undergo a PVG Scheme Update check prior to commencing employment with Midlothian Council, the cost of which will be met by you. For further information on the PVG Scheme please visit www.disclosurescotland.gov.uk

Please note that Disclosure Scotland has changed the way PVG certificates are issued. You will be notified by email from Disclosure Scotland that your certificate is available to view. Once you have viewed your certificate you will be allowed to share this with your employer and it is only available for 14 days from the first day you have viewed the certificate. If you do not grant access to Midlothian Council to view before access is removed, a further application will need to be generated, and this will incur an additional cost.

Additional Information

If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please email recruitment@midlothian.gov.uk to speak to a member of the Recruitment Team stating the post reference number.

Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.

If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care experienced young person you are eligible for a guaranteed interview if you meet the essential criteria for the post.