Support Assistant - Housing Team

Job Vacancy

As a Support Assistant within our Housing team, you will play an important role in supporting the delivery of an effective and customer-focused Housing service. You will provide a range of administrative and operational support to Housing Officers and the wider service, helping to ensure that housing applications, tenancy matters, voids, repairs and customer enquiries are progressed efficiently.

You will work with a range of internal teams and external partners, maintain accurate records and systems, respond to customer enquiries and support the delivery and improvement of Housing processes. You will need to be organised, adaptable and able to manage competing priorities while providing a professional and supportive service to our tenants and applicants.

A significant part of this role will involve providing a first point of contact for our customers through the Housing telephony system and shared mailboxes. You will manage a high volume of telephone and email enquiries, providing accurate information, resolving enquiries where possible and ensuring matters that require further investigation are directed to the appropriate officer. You will need to be confident communicating with a wide range of customers, able to manage competing priorities and remain professional and customer-focused in a busy environment.

KNOWLEDGE

Evidence of competency in literacy and numeracy skills such as a minimum of three standard grades level 3 passes or above to include Mathematics and English or equivalent is essential. (SVQ 2 or equivalent is an acceptable alternative). Some practical experience or demonstration of competency in the use of word processing and standard PC software packages is also essential.

Demonstrable competency in keyboard and clerical skills are also required; SVQ 2 or equivalent is an acceptable alternative.

Experience in a similar office environment, with a working knowledge of modern office equipment is desirable.

 

Closing date - Wednesday 7th October 2026

Interview date - Monday 12th October 2026 - Friday 16th October 2026

Job Advert

Position Title: Support Assistant

Position Number: RAE0055

Directorate: Place

Location: Fairfield House

Contract Status: Permanent

Hours of Work: 36 hours per week

Working Pattern: Monday to Friday 09:00-17:00

Weeks per year: 52

Please note that it is Midlothian Councils policy that successful applicants will be appointed to the first point on the salary scale.

Based on 36 hours over 52 weeks per year, the minimum actual salary for this position is £27,857.86 per annum. 

This role requires Level 1 Disclosure Clearance, the fee for this Disclosure check will be met by you and receipt of the subsequent certificate will be required prior to commencement.

Once you have submitted your application and this has been processed you will be notified by email from Disclosure Scotland that your certificate is available to view. Once you have viewed your certificate you will be allowed to share this with your employer and it is only available for 14 days from the first day you have viewed the certificate. If you do not grant access to Midlothian Council to view before access is removed, a further application will need to be generated, and this will incur an additional cost.

Please note: If you have spent more than 3 months working or living outwith the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website.

Additional Information

If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please email recruitment@midlothian.gov.uk to discuss with member of the Recruitment Team stating the post reference number.

Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.

If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care experienced young person who has previously been a looked after child, you are eligible for a guaranteed interview if you meet the essential criteria for the post.

Please note: We do not accept CV's (either electronically or by mail). All our vacancies must be applied for by fully completing the on-line application form. Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form.