Technical Support Specialist

Job Vacancy

We are looking for a bright, customer focussed IT expert to join our technical support team. You will put your experience of working as a hands-on, customer facing technical support specialist to good use helping staff, teachers and students to fix their IT issues. You will be working across Midlothian both in Council offices and schools, facing a diverse range of technical challenges on Windows, Apple and Chrome based devices and software.

Working independently, you will be the first port of call for Council and school staff who are having problems with IT hardware and software. We will expect you to understand and help our staff get back up and running quickly with whatever technology they are struggling with.

The Council is a flexible employer and will consider applicants looking to work flexibly.

KNOWLEDGE

Essential

• Jobholder must hold a Higher National Certificate (HNC) in Information Technology or
  similar qualification or be able to demonstrate equivalent experience;
• Previous experience in Windows desktop technologies (including Apple Macs) and working in an ICT support role.
• Jobholders must also hold a current driving licence.

Desirable

• ITIL Foundation Qualification
• Customer care experience

CLOSING DATE - Sunday 17th May 2026

INTERVIEW DATE - Week commencing 25th May 2026

Job Advert

Position Title: Technical Support Specialist

Directorate: Place

Location: Fairfield House

Contract Status: Permanent

Hours of Work: 36

Weeks per year: 52

Please note that it is Midlothian Councils policy that successful applicants will be appointed to the first point on the salary scale.

Based on you working 36 hours over 52 weeks per year the minimum actual salary for this position is £32,554.06 per annum.

Requirements

Compliance with the mandatory Cabinet Office PSN (Public Sector Network) Code of Connection requires the Council to meet a baseline personal security standard. This requires completion of a disclosure check for all employees who can access official information. The fee for this PSN Disclosure check will be met by you.

Please note that Disclosure Scotland has changed the way disclosure certificates are issued. You will be notified by email from Disclosure Scotland that your certificate is available to view. Once you have viewed your certificate you will be allowed to share this with your employer and it is only available for 14 days from the first day you have viewed the certificate. If you do not grant access to Midlothian Council to view before access is removed, a further application will need to be generated, and this will incur an additional cost.

 

Additional Information

If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please email Recruitment@midlothian.gov.uk to speak to a member of the Recruitment Team stating the post reference number.

Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.

If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care experienced young person who has previously been a looked after child you are eligible for a guaranteed interview if you meet the essential criteria for the post.