Information Officer

Job Description

To provide assistance to Roads Maintenance Manager with co-ordination of all Complaints, Queries, Freedom of Information Requests received by all personnel within Roads Maintenance.

Requirements

Manage complaints & FOI requests that are received within the Roads Maintenance area, which includes upkeep of file management of complaints & FOI, assisting with responses being issued and ensuring MP/member complaints are appropriately responded. 

Manage requests from members of the public with regards to road maintenance enquiries, keeping a record of the requests, passing them to Roads Maintenance team members for relevant information to enable a response to be prepared, and keeping a record of responses for future reference.

Provide technical and admin support to Supervisors, Technical Staff and management as required. This will include sickness absence support, performance management support and trade union operational meetings.

Liaise with Council’s communications office and support Roads Maintenance Manager/service Management Team with PR/Communications across the service.

Support the co-ordination and implementation of consultation exercises including recording, analysing and presenting of data collected.

Organise and maintain systems and procedures.

PR/Communications Support 

The Individual

Significant Clerical and administrative experience.

Proficiency with Microsoft Office software packages e.g. Word, Excel.

Experience of working in a busy office environment using relevant technology and equipment e.g. photocopier, email, Intra/Internet

Knowledge of Freedom of Information (Scotland) Act 2002, Data Protection legislation including the General Data Protection Regulation (GDPR) and Data Protection Act 2018

2 Higher grades of equivalent at level 3 or above preferably including English.

ECDL

Ability to provide complex responses both in written responses and verbal updates.

Assess and prioritise communication/enquiries received with the ability to independently solve through undertaking research and interpret information received by others.

Ability to prioritise self and others with understanding of potential problems.

Ability to work on own initiative and take sensible informed decisions.

Effective organisational and time management skills and the ability to effectively manage a workload, prioritise tasks and meet deadlines

High level of accuracy in work and attention to detail.

Self-confident and self-motivated

Willingness and ability to tackle issues sensitively, discretely and in confidence.

Knowledge and understanding of local government and work of the Council.

Appreciation, acceptance and commitment to the importance of confidentiality.

Understanding of and the ability to demonstrate key interpersonal skills, telephone and face to face.

Excellent communication skills both oral and written

Demonstrates an ability to relate to people at all levels

Willingness to accept direction/ delegation

Ability to develop and sustain effective working relationships

Ability to work flexibly to meet the needs and demands of the service

Ability to work in a shared office

Ability to work in different offices subject to the needs and demands of the service

Closing Date: 4th October 2024
Starting Salary: £26,163.80
£13.88 per hour
36.25 hours per week

Proposed interview date - TBC

For Further information contact Mark Atherton on 01343 557303