Business Change Analyst (Temporary) - REQ06670

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

NLC12 £50,669 - £56,329

North Lanarkshire Council is seeking an enthusiastic and motivated Business Change Analyst to support the implementation of a major digital transformation programme within Regulatory Services. This is an exciting opportunity to contribute to the introduction of a new digital case management system and help shape future ways of working across key frontline services.

Working within Community Operations, you will support the implementation of a new digital case management system across Regulatory Services, including Trading Standards, Pollution Control & Public Health, Business Regulation and Private Sector Housing Enforcement. Working closely with the Assistant Business Manager (Trading Standards), Regulatory Services Managers, stakeholders and the Business Change Team, you will help ensure services are fully prepared to adopt new technology and transition successfully to updated operational models.

The role will involve supporting the procurement and selection process for the new system, gathering business requirements, contributing to business design activities, facilitating stakeholder engagement and supporting business readiness activities. You will assist in reviewing and developing business processes, producing change documentation, supporting business readiness reviews and transition activities, and helping to ensure services are fully prepared to adopt new systems, embed revised operational processes and transition successfully into business as usual operation.

Working collaboratively with colleagues, partners and stakeholders, you will support the delivery of effective change management activities, including communications, training and engagement plans. You will also help identify and mitigate potential risks associated with business change and system implementation, ensuring the smooth transition to new digital solutions with minimal disruption to frontline services.

This is an excellent opportunity to make a meaningful contribution to the Council's Digital North Lanarkshire programme and support improvements in service delivery across Regulatory Services.

About You

You will be educated to degree, HND or SVQ4 level, or hold an equivalent appropriate professional qualification. Membership of a relevant professional organisation would be advantageous.

You will have substantial experience working within a Regulatory Services environment, such as Trading Standards, Environmental Health or a comparable regulatory or operational service, together with experience of supporting business change and digital transformation activities. Experience supporting the implementation of IT systems and business change initiatives within an operational environment is essential.

You will possess knowledge of business change management approaches and a good understanding of how organisational change impacts people, services and processes. You will have experience of engaging with stakeholders at all levels, facilitating workshops and supporting collaborative working to deliver successful change outcomes.

You will be a strong communicator with excellent presentation and interpersonal skills, capable of building effective working relationships with a wide range of stakeholders. Experience of producing change documentation, including process mapping are essential.

We are looking for someone who is self-motivated, adaptable and well organised, with a positive attitude to change, strong problem-solving abilities and a commitment to delivering high-quality services.

The ability to travel throughout North Lanarkshire is essential.

Informal Enquiries

For an informal discussion about the post, please contact Anne Marie Spalding, Trading Standards Manager on 07793 598946

This is a temporary position for 23 months.

Work pattern:

35 hours per week - Monday - Thursday: 08:45 - 16:45 (including a 55 minute unpaid break)

Friday: 08:45 - 16:15 (including a 50 minute unpaid break)

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL.

We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

Click here to see our Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL

***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***