CX - Data Intelligence Analyst - REQ07043

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers* only. The "Apply now" button is not activated for this role. Please log into your MySelf account for further instructions on how to apply as an internal candidate.

*Fusion Assets, NLP LLP, and Routes to Work
 

Data Intelligence Analyst
NLC10

Based within the Legal, Democratic and Strategy service, you will have a key role in bringing together data, analysis and information to support business improvement, process review, performance reporting and assessment activities that contribute to the implementation of The Plan for North Lanarkshire and delivery of the linked Programme of Work.

You will support the council through the analysis and interpretation of qualitative and quantitative information, process mapping and review, identification of trends and issues, and the development and monitoring of performance indicators. This role will also contribute to the development of effective frameworks, products, services, tools and techniques that meet the priorities of the council, supported by a strong evidence base and aligned to corporate performance reporting, analysis, and continuous improvement requirements. 

With the ability to analyse and interpret data and information, review business processes, identify opportunities for improvement and present clear and concise recommendations, you should be educated to degree/SVQ Level 4/HND level or equivalent in a relevant discipline, with relevant experience in a research, business analysis or service improvement environment. You should also have experience of facilitating groups and workshops across the organisation and be able to work effectively with a wide range of colleagues and stakeholders.

You will have good organisational and communication skills, with the ability to work effectively as part of a team, meet deadlines and perform well under pressure. A positive attitude, strong customer focus and commitment to continuous service improvement are essential.

You will be joining a dynamic team working a hybrid model of home-working and office-based working within Civic Centre, Motherwell

Working here at North Lanarkshire Council 

If you’re considering a career with us, you’ll be keen to know what’s in it for you.  We have a great package of benefits available, from health and wellbeing to finances and family.  This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career. 

For more information on local authority careers visit the myjobscotland career hub 

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy. 

Click here to see our Recruitment Charter. 

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip.  You will only be paid for the hours that you work. 

North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time. 

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. 

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description. 

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People. 

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link. 

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151. 

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL 

***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***