E&C - Programme Support Officer (Temporary) - REQ06963

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers* only. The "Apply now" button is not activated for this role. Please log into your MySelf account for further instructions on how to apply as an internal candidate.
*Fusion Assets, NLP LLP, and Routes to Work

Enterprise & Communities
Active & Creative Communities
Programme Support Officer (Temporary)

NLC9: £36,145 - £42,115

Are you an experienced ICT professional with a passion for delivering technology solutions that make a real difference to customer services?

We are looking for a Programme Support Officer to join our Active & Creative Communities team. This is an exciting opportunity to play a key role in supporting and developing the technology systems that help deliver leisure and community services across North Lanarkshire. The role is based at Broadwood Stadium, with travel throughout council establishments required to support service delivery and business continuity.

About the Role

As Programme Support Officer, you will provide specialist support for a range of customer-facing technologies, including CRM systems, point of sale solutions, booking software and entry control systems. You will work closely with colleagues across Active & Creative Communities, wider council services and external suppliers to ensure essential systems remain effective, secure and fit for purpose.

You will:

• Provide technical support, troubleshooting and problem resolution for service delivery technologies.
• Support the implementation and development of new technology projects and system enhancements.
• Maintain software, hardware and user access records while ensuring compliance and security standards are met.
• Assist with procurement processes, inventory management and asset control.
• Deliver training, guidance and operational support to staff across the service.
• Liaise with suppliers and stakeholders to maintain and improve business systems.
• Monitor emerging technologies and recommend improvements that support service objectives and customer experience.

About You

You will have significant experience in a relevant ICT or technology support environment and be confident working independently to solve complex technical issues.

We are looking for someone who has:

• SVQ3, HNC or equivalent qualification in a relevant discipline.
• Excellent IT skills with experience of Microsoft applications and bespoke software systems.
• Experience supporting CRM systems, point of sale solutions, booking systems and associated hardware.
• Experience diagnosing and resolving hardware and software faults.
• Experience delivering training and supporting system users.
• Strong organisational skills and the ability to manage and prioritise a varied workload.
• Excellent problem-solving and analytical abilities.
• Strong communication skills, including the ability to produce technical documentation and user guidance.
• A customer-focused approach and the ability to work both independently and as part of a team.
• Ability to travel throughout North Lanarkshire.

What We Offer

North Lanarkshire Council is committed to creating a supportive and inclusive working environment where employees can develop and thrive. You'll have the opportunity to make a significant contribution to service delivery and continuous improvement while developing your skills and experience within a forward-thinking organisation.

Why Join Us?

This is an opportunity to be at the forefront of technology delivery within a dynamic and customer-focused service. You'll contribute to projects that support community wellbeing, help shape future service improvements, and work alongside dedicated colleagues committed to delivering excellent public services.

If you are a proactive problem-solver with a strong technical background and a passion for improving services through technology, we'd love to hear from you.

Apply now and help us drive innovation across Active & Creative Communities.

This is a temporary position until the 31/12/28

Working here at North Lanarkshire Council 

If you’re considering a career with us, you’ll be keen to know what’s in it for you.  We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career. 

For more information on local authority careers visit the myjobscotland career hub 

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy. 

Click here to see our Recruitment Charter. 

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip.  You will only be paid for the hours that you work. 

North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time. 

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. 

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description. 

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People. 

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link. 

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151. 

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL 

***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***