Infrastructure Support Assistant (Temporary) - REQ06581

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

NLC7 £31,541 - £34,307

As an Agile worker your main base will be Motherwell Civic Centre however this role is predominately field based and will require you to visit various Councils sites around North Lanarkshire, including educational establishments.

You will be part of a team with a remit to design, develop and maintain the Council’s ICT infrastructure. Supporting the Council to meet the needs of its internal customers, utilising and developing IT solutions that make best use of technology to provide efficient, secure and effective services. This post is within the Telecoms Team within the Infrastructure Section, working predominately with Cisco technologies.

With an SVQ3, HNC or equivalent in an ICT related subject, preferably with accreditations or training in ICT Technology subjects, such as Cisco CCNA. Training and qualifications in other related best practice subjects such as Prince2, ITIL, management and leadership will be advantageous.

You will have work experience in an ICT infrastructure development and support role and be able to demonstrate experience and capability of interpreting and defining customer requirements. You will have good knowledge and technical understanding of ICT infrastructure technologies, particularly for Cisco Networking, Cisco Voice, Cisco Wireless and Data Cabling design and specifications.

Your main responsibilities will typically include handling, maintaining, monitoring, installing and providing support for network hardware, software and communication links, working to SLAs and providing detailed, technical and operational documentation. Candidates shall have some knowledge and proficiency in some of the following areas: Data Cabling specifications, Switching and Routing technologies, Voice, Wireless; and experience with Cisco Networking and Data Cabling design.

As a developing IT Professional you will be able to demonstrate technical analytical and problem solving skills, be self-motivated and organised, be able to work to targets and react appropriately and quickly to challenges. Good oral and written communication skills are also essential.

A current UK driving licence is essential to be able to transport equipment and carry out the full range of duties of this post.

Demonstrable knowledge of Cyber security practices and standards is desirable as is experience of project work.

You will require to become a Protecting Vulnerable Group Scheme (PVG) member prior to starting this post.

This is a temporary position until 14/07/2028

Work pattern:

35 hours per week - Monday - Thursday: 08:45 - 16:45 (including a 55 minute unpaid break)

Friday: 08:45 - 16:15 (including a 50 minute unpaid break)

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL.

We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

Click here to see our Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL

***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***