Modern Apprentice Customer Service - SCQF Level 6 (3 Posts) (Temporary) - REQ05822

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

Modern Apprentice Living Wage: £13.45 Per Hour with effect from 1st April 2026.

Ready to kick-start your career, make a difference, and earn while you learn? North Lanarkshire Council is looking for motivated young people to join us as Modern Apprentices in our Community Hubs!

Apprenticeships are an amazing route into a rewarding career, and we’re proud to offer opportunities that help local people grow, gain skills and build their future. We want our workforce to reflect the vibrant and diverse communities we serve—so whoever you are, and whatever your background, you’re welcome here.

What’s the role?

As one of Scotland’s largest local authorities, North Lanarkshire Council is focused on making our area a fantastic place to live, learn, work and visit.

Our Community Hubs are often the first point of contact for local people looking for support. As a Community Hub Customer Service Apprentice, you’ll:

• Welcome customers visiting the hub
• Respond to a wide range of enquiries, including email and social media
• Support people seeking help with health, wellbeing, employability, finance, housing, carers support, and local activities
• Contribute to our digital marketing presence
• Assist with monitoring and tracking the impact of community services
• Make a meaningful difference to individuals, families and the wider community

This is an exciting time to join our team as we shape the future of our customer experience.

What will you learn?

Over this 12‑month Modern Apprenticeship, you’ll:

• Work across more than one Community Hub
• Train face to face with experienced staff
• Develop top level communication and customer service skills
• Build knowledge of local services such as education, health, charitable organisations, HSCP and council services
• Complete a SCQF Level 6 in Customer Service

If you enjoy working with people, love problem solving, and want a fast paced role where no two days are the same, this could be the perfect fit.

What do I need?

You don’t need to have any previous experience although you should have English and at least three other qualifications (Band A-C) at National 5 level or above. We look for Apprentices who can help us deliver our exciting ambition and plans for North Lanarkshire. During the selection process we’ll look for you to demonstrate the key strengths we know you’ll need to be successful; ambition, determination, adaptability, personality, ownership, be pro-active and show willingness to learn.

We’re looking for young people who are:

• Great communicators
• Confident with IT
• Ready to take ownership and make good decisions
• Enthusiastic, adaptable and eager to learn

In accordance with Government Guidelines, you’ll need to be aged 16-24 (at the point of starting the apprenticeship) or if you are disabled or care experienced, you’ll need to be aged between 16-29 (at the point of starting the apprenticeship).

You will require to become a Protecting Vulnerable Groups (PVG) Scheme member prior to commencing in this role.

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of offers available to you through our NLLife reward site. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

Please access the link below to a recruitment pack for job description and employee specification.

For further information contact EarlyCareersTeam@northlan.gov.uk

For more information on local authority careers visit the myjobscotland career hub.

Working Patterns:

Monday - Thursday: 08:45am - 16:45pm

Friday: 08:45am - 16:15pm

These positions are temporary until 20/08/2027.

Please note that interviews will take place on 25th May 2026.

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

Click here to see our Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL

***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***