Revenues and Benefit Officer - REQ02093

This vacancy is internal and open only to employees of North Lanarkshire Council and Associated Employers*

*Fusion Assets, NLP LLP

NLC 7 (£27,961 - £30,518)

The Finance service is seeking to recruit a Revenue and Benefits Officer to support the Revenues function. The Revenues function supports the billing, collection and recovery of Non-Domestic Rates and Council Tax and delivers the Council’s Scottish Welfare Fund for both Crisis Grants and Community Care Grants.

To be successful in this role you will have moderate administration experience and a proven record of dealing with front line enquiries in a busy customer service environment. The successful candidates will demonstrate knowledge of Microsoft Office packages and good communication, literary and numeracy skills.

You will be expected to work on your own initiative with minimal supervision but also contribute as part of the team while displaying a positive attitude and be flexible with the ranger of work required to be a success in the team.

An IRRV Benefits Technician or equivalent qualification, experience of working with Open Revenues and document imaging software and experience of processing claims / applications are considered desirable.

Work Pattern:

Monday to Thursday - 08:45 to 16:45

Friday - 08:45 to 16:15

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

Click here to see our Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL

***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***