Service Advisor (Various Posts including Permanent & Temporary) - REQ06376

£27,937 - ££29,666 Pro Rata

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers* only. The "Apply now" button is not activated for this role.

Please log into your MySelf account for further instructions on how to apply as an internal candidate.

Join our People Operations team and play a key role in delivering a fast, accurate and customer-focused HR service. We have a range of opportunities available, including full-time and part-time, permanent and temporary roles available.

About the Role

Are you passionate about delivering outstanding service and creating seamless employee experiences? Join our People Operations Team as a Service Advisor, where you will play a vital role in supporting employees and managers across the full employee lifecycle.

As part of our dynamic Employee Service Centre, you will help deliver a high-quality, efficient HR transactional service, ensuring everything from recruitment to leavers is handled accurately, professionally, and on time. This is an excellent opportunity for someone who enjoys working in a fast-paced, customer-focused environment and wants to build a career in HR.

Key Responsibilities

• Deliver end-to-end HR transactions across the employee lifecycle in line with procedures and service standards
• Support recruitment activity from advert to appointment, ensuring an excellent candidate experience
• Provide advice and guidance to managers on HR processes, policies, and timelines
• Maintain accurate employee records, contracts, and HR/payroll data
• Respond to queries via phone, email, and digital platforms in a timely and professional manner
• Support audit, compliance, and continuous improvement activities, including digital transformation initiatives

What We’re Looking For

• Experience in HR, administration, or a customer service environment
• Strong organisational skills with the ability to prioritise competing demands
• Excellent communication skills and attention to detail
• Confident using IT systems and adapting to digital processes
• A proactive, customer-focused approach with the ability to work both independently and as part of a team
• National 5 qualification (or equivalent); HR qualification desirable

Why Join Us?

• Be part of a supportive and collaborative People Operations team
• Gain valuable experience across a wide range of HR activities
• Contribute to service improvement and digital innovation
• Access learning and development opportunities to support your career growth

Ready to take the next steps? Apply Now!

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

Click here to see our Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL

***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***