Service Delivery Manager - Contract Support - REQ05903

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

NLC12: £50,669 - £56,329 Per Year

North Lanarkshire Council’s Contract Strategy team within the Housing and Communities service is seeking an experienced and motivated Service Delivery Manager (Contract Support) to play a key role within our team.

This is an exciting opportunity to lead and develop a high‑performing contract support function that ensures our procurement and programme management activity is efficient, compliant, and delivers real value for our communities.

Reporting directly to the Contract Support Manager, you will be responsible for managing procurement processes across a diverse portfolio of contracts, ensuring all activity aligns with legislation, the Council’s Financial Regulations, and General Contract Standing Orders.

The role involves preparing and managing tender documentation, leading tender evaluations, and supporting senior managers and elected members with expert procurement advice.

A key element of the role will be supporting programme delivery, monitoring project performance, financial activity, and statutory indicators to ensure robust contract outcomes. You will also contribute to long-term service improvement planning, future capital programme priorities, and the continuous development of procurement and programme governance frameworks.

You will also lead on maintaining the Contracts Register and Register of Quotations, ensuring effective audit trails and high quality performance reporting.

We are looking for a candidate with significant experience in procurement, ideally within a large or complex organisation, with a strong understanding of procurement legislation and best practice.

You’ll bring excellent skills in contract management, stakeholder engagement, and construction related procurement, alongside strong IT and report‑writing abilities.

You will be an effective communicator who demonstrates integrity, leadership, and the ability to motivate others while working to tight deadlines.

Importantly, you will also have proven experience of coaching and mentoring staff, supporting their development, building capability across the team, and promoting a culture of continuous improvement. You will provide guidance, constructive feedback, and leadership that empowers staff to deliver high‑quality work and adapt to evolving service and programme demands.

If you are passionate about delivering high‑quality services, driving continuous improvement, supporting programme delivery, and achieving best value outcomes for our communities, we would welcome your application.

Working Patterns:

Monday - Thursday: 08:45am - 16:45pm

Friday: 08:45am - 16:15pm

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

Click here to see our Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL

***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***