Support Assistant (2 posts) - REQ05433

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

NLC4 £26,081 - £27,318

Based in Coatbridge, you will work as part of the administrative support team providing an effective and efficient support service across community facilities.

We currently have opportunities for 2 enthusiastic, hardworking and reliable individuals to join our team in delivering high standards of customer care to the local community. The support team provide a range of administrative support to the community facilities team, administer bookings within both community facilities and the school estate and schedule Caretaking staff.

Post 1 - The main duties of the post will include reception duties, word processing, maintenance of computerised databases, processing incoming and outgoing mail, dealing with telephone enquiries, facilities bookings and enquiries, filing and photocopying.

Post 2 - While you will work as part of a larger team, this role is largely independent, undertaking scheduling to ensure adequate staff cover across community facilities within North Lanarkshire Council. You will use various IT systems when undertaking this task and will liaise directly with both Caretaking Staff and the Management team. In addition, you will undertake general administrative support tasks as required.

You should be educated to SVQ2 level or equivalent and should have good communication and customer care skills. Moderate experience of working in an office environment is essential along with the ability to work both on your own initiative and as part of a team. You should have excellent keyboard skills and experience of using Microsoft Office computer applications. Experience of scheduling and using facility booking systems would be advantageous.

You will be self-motivated with good customer care, communication and organisational skills, be able to work well as part of a team and on your own initiative and be able to work well under pressure.

Work pattern:

35 hours per week - Monday - Thursday: 08:45am - 16:45pm (including a 55 minute unpaid break)

Friday: 08:45am - 16:15pm (including a 50 minute unpaid break)

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL.

We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

Click here to see our Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL

***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***