Support Officer (Delivery Management) - REQ00628

This vacancy is internal and open only to employees of North Lanarkshire Council and Associated Employers*

*Fusion Assets, NLP LLP

North Lanarkshire Council, as one of Scotland’s largest local authorities, has an ambitious plan to be at the forefront of digital first service delivery. We aim to provide staff, communities, customers and businesses with responsive and inclusive technology so that they can more effectively operate in an increasingly interconnected and digitally enabled world.

Based within the council’s Business and Digital function, we are looking for a dynamic, confident and highly motivated individual to support the Contracts and Finance team. In this role you will provide support for the procurement of hardware and software installations for council services. This will include the raising of service request tickets, offering advice and guidance, and preparing management information on the types and trends of service requests.

You must have knowledge of computer systems including experience of MS Office products as well as good organisational and communication skills.

You will prioritise your own workload to meet deadlines.

You should have relevant experience, preferably in technical support delivery. An SVQ3/HNC or equivalent qualification in a relevant discipline is desirable.

You will be joining a dynamic and flexible team who currently operate a hybrid working model of home-working and office-based working at the Civic Centre offices in Motherwell.

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 26 days annual leave and 6 public holidays*, and a wide range of offers available to you through our NLLife reward site. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

Click here to see our Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled and who meet the minimum requirements for the position.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process. Easy Read – My NL