Support Officer (Home Support Scheduling) - Home Assessment Team (Out of Hours) (4 Posts) - REQ00620

Evening and Weekends

We are currently recruiting Support Officers to join our Home Assessment Team – Out of Hours in North Lanarkshire. This is an exciting opportunity to join a team whose focus is on putting people first, making sure they get access to the right support at the right time and supporting same day discharge for those individuals who are ready to return home from hospital?

As part of our new Home First team you will work closely with Health & Social Care and Acute colleagues whose focus is prevention of delays in hospital discharge arrangements and ensuring individuals and their families receive the best possible support in those first days after returning home. Working closely with the Service Delivery Co-ordinator, you will use a dynamic scheduling tool to ensure the people we support receive a prompt and efficient person-centred support which promotes greater independence and choice.

To undertake this role, you will need a positive approach and be able to communicate effectively with a range of individuals including service users, their families, and other partners/agencies. We are looking for someone with excellent organisation skills, is resourceful and works well under pressure. Previous experience working in a social work or home support related environment is essential.

Possession of a SQV Level 3 or equivalent qualification is desirable however successful applicants who do not hold this qualification must demonstrate a willingness to work towards achieving this within a reasonable timescale.

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 26 days annual leave and 6 public holidays*, and a wide range of offers available to you through our NLLife reward site. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

Click here to see our Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled and who meet the minimum requirements for the position.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process. Easy Read – My NL