Technology Support Officer (2 Posts) (Temporary) - REQ06363

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

NLC9 £36,145 - £42,115

Although based at Motherwell Civic Centre, a significant aspect of this role involves delivering a peripatetic service across North Lanarkshire Council sites. The post holder will be responsible for operating with a high degree of autonomy, initiative, and accountability in the planning, coordination, and delivery of a council-wide LAN refresh programme focused on the deployment and replacement of Cisco switching infrastructure.

The role supports the Council in meeting the needs of internal services by delivering modern, resilient, and secure network solutions that maximise the effective use of technology. The post sits within the Telecoms Team, part of the Infrastructure Section, and is heavily aligned to Cisco enterprise networking technologies.

Applicants should hold an SVQ Level 3, HND, or equivalent qualification in an ICT-related discipline. Industry-recognised certifications such as Cisco CCNA (or equivalent experience) are highly desirable.

The primary responsibility of the role is to support the end-to-end delivery of the LAN refresh project across all council facilities, including schools, offices, and operational buildings. This includes the installation, configuration, testing, and commissioning of Cisco switching equipment, ensuring alignment with council standards for performance, resilience, and cyber security. The post holder will also contribute to the ongoing support and optimisation of the Council’s network infrastructure.

Working closely with wider infrastructure teams (including server, security, wireless, and end-user services), the role will contribute to project delivery and business-as-usual operations. This includes managing workload effectively to meet defined service level agreements (SLAs), adhering to change and incident management processes, and communicating progress and service impacts in line with established procedures.

Candidates must demonstrate experience in structured data cabling design, standards, and implementation to support network deployments. Proven experience in an ICT infrastructure support or deployment role is essential, along with the ability to gather, interpret, and translate technical and business requirements into practical network solutions.

A strong technical understanding of enterprise networking is required, particularly in:

• Cisco switching and routing technologies (e.g., Catalyst platforms)
• LAN design and implementation
• Cisco wireless and voice integration
• Network segmentation, resilience, and performance optimisation

Excellent communication skills—both written and verbal—are essential, particularly when engaging with site contacts, stakeholders, and technical teams across the Council.

Knowledge of cyber security principles, including secure network design, access control, and compliance with relevant standards, is desirable. Experience of working within structured project environments (e.g., PRINCE2 or similar methodologies) and contributing to large-scale infrastructure deployments would be advantageous.

Satisfactory PVG scheme membership (Child) required. Application will be processed by the Council for successful candidates and must be attained prior to commencing employment)

This is a temporary position for 23 months.

Work pattern: 35 hours per week - Monday to Friday - 09:00 - 17:00

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL.

We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

Click here to see our Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL

***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***