Technology Support Officer (Temporary) - REQ03093

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

NLC9 - £32,339 - £37,462

Based at Motherwell Civic Complex, you will provide a field support across all council sites, dealing with a wide range technical problems and issues, supporting the council to meet the needs of its internal customers utilising IT solutions which make best use of technology to provide efficient, secure and effective services. You will be part of the Telecoms Team within the Infrastructure Section, predominately working with Cisco technologies.

You will support the delivery of a wide range of ICT infrastructure support and development services, assisting with the implementation and maintenance of an effective and secure ICT Infrastructure which supports delivery of council services and priorities. Working in collaboration with the infrastructure teams to provide a wide range of ICT services to our clients, including the delivery of projects, with expectation to organise their workload to meet the objectives of the service level agreement and communicate service issues according to procedures.

You should have an SVQ3, HNC or equivalent in an ICT related subject. Accreditations or training in ICT Technology subjects, such as Cisco CCNA is desirable.

You should have extended experience in Data Cabling design and standards with experience in an ICT infrastructure support role and be able to demonstrate experience and capability of interpreting and defining customer requirements. You should have good knowledge and technical understanding of ICT infrastructure technologies, particularly for Cisco Networking, Switching & Routing Technologies, and Cisco Voice and Wireless.

As a developing IT Professional, you will be able to demonstrate technical analytical and problem-solving skills, be self-motivated and organised, be able to work to targets and react appropriately and quickly to challenges. Good verbal and written communication skills are also essential.

Demonstrable knowledge of Cyber security practices and standards is desirable as is experience of project work.

You will require to become a Protection of Vulnerable Groups (PVG) Scheme member prior to starting in this post.

You must hold a current UK driving licence to apply for this role.

This position is temporary until 30th June 2026.

Working Pattern

• Monday - Thursday: 8:45am - 4:45pm (including a 55 minute unpaid break)
• Friday: 8:45am - 4:15pm (including a 50 minute unpaid break)

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL.. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

Click here to see our  Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL

***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***