Tenant Participation Officer (Temporary) - REQ05381

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

NLC10 £41,587 - £47,575 (plus non-core hours enhancement)

Are you passionate about housing and want to make a real difference in communities? Do you want to work for Scotland’s largest social landlord and make a real impact on shaping housing services through working with tenants and residents in local communities?

We have ambitious plans in North Lanarkshire to improve outcomes and prosperity for all residents through a large-scale development and transformational change programme, which will maintain and create vibrant communities, stimulate economic growth and improve health and well-being.

We are seeking a proactive, self-motivated and solution focused Tenant Participation Officer to join our well established award winning Tenant Participation Team to develop and implement ways to encourage and support tenants and residents to actively engage in decision-making processes about housing services.

Key Responsibilities

• Develop and deliver tenant participation strategies in line with the council's strategies and plans
• Facilitate forums and events
• Support development and sustainment of tenant association and community groups
• Build capacity through training and supporting tenants to enable effective participation
• Encourage under-represented groups to get involved in decision making
• Prepare reports and develop written materials as required
• Collaborate with internal teams and external organisations

This role, alongside contributing to the core team responsibilities will also have a focus on providing dedicated support for special projects, which includes but is not limited to developing and reviewing tenant focussed information and material.

About You

• Possess an HND/Degree qualification or equivalent in a relevant discipline.
• Experience in delivery of tenant participation or community engagement activities
• Strong communication and interpersonal skills
• Ability to organise events and facilitate meetings
• Knowledge of tenant participation legislation and good practice
• Proactive and solution focused
• Be able to work independently and as part of a team
• Experience in supporting tenants or community groups to build capacity
• Be able to travel across North Lanarkshire and attend events out with normal working hours

Why Join Us?

• Competitive salary and pension scheme.
• Opportunity to shape housing policy and make a real impact on communities.
• Collaborative and supportive working environment.
• Opportunities for professional development and career progression.

This role operates on a hybrid basis with a combination of home working, office attendance within the Civic Centre, Motherwell and site visits/meetings as required across other locations.

Work pattern:

35 hours per week - Monday - Thursday: 8:45am - 4:45pm (including a 55 minute unpaid break);

Friday: 8:45am - 4:15pm (including a 50 minute unpaid break)

This is a temporary position until 12/01/2028

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL.

We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

Click here to see our Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL

***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***