Customer Service Adviser (Full Time) (Temporary)

Advert

 

Customer Services Adviser (Temporary)

The Customer Service Adviser will work as part of the Council Tax Team providing high quality, customer focused service and solutions across Council Tax through a variety of communication channels including telephone and electronic methods.

You will assess and respond to customer telephone enquiries; resolve requests and enquiries to agreed standards by providing relevant information and advice as required; provide a complete and comprehensive customer service experience by ensuring that information is recorded efficiently and accurately on all required systems at the first point of contact e.g. Information@Work, Northgate, CIM, Lagan, PAYE.net and ensure that the progress of enquiries is logged and tracked effectively through to resolution and closure and to ensure that relevant updates are provided to customers.

It is essential that you have experience of; working in a clerical, business support or customer service role that provides a telephone, electronic and face to face service to internal and external customers; working in a team environment and current experience of using standard computer software packages (e.g. Microsoft Office, Internet, Email). It is also essential that you have the ability to; resolve problems with a flexible approach; prioritise and work to deadlines and targets; responsibly handle confidential data and information; demonstrate IT skills including maintaining and recording information on electronic systems or databases, as well as effective communication skills and Previous use of a CRM (Customer Relationship Management) application.

It is desirable that you have experience of; working in a Local Authority or Public Sector organisation; operating and maintaining databases and using Renfrewshire council ICT systems e.g. MyView, Information@Work (EDM), Northgate, CIM, Lagan, Ohms.

An SVQ Level 2 (or equivalent) in Administration or Customer Service is also desirable.

Please note that this post is temporary, subject to business needs and funding for 1 Year or until the requirement for the post ceases, whichever date is the earlier.

If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.