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Ref no:
Customer Service Centre Renfrewshire House Cotton Street, PA1 1LQ
£23,651 - £24,801 per year
Contract Type:
Position Type:
Full Time
35 hours per week



An exciting opportunity has arisen within our Housing Asset and Investment team to support the delivery of a high-quality repairs and maintenance service to our 12500 council homes.


The main duties include liaising with customers, contractors, and other internal staff, assisting in dealing with customer enquiries and complaints, carrying out a range of administrative tasks supporting asbestos management procedures, sub-contractor procedures and owner consultation for common repairs and assisting with appointment creation and management.


We are looking for someone who is motivated and enthusiastic with effective communication and customer service skills.


It is essential you have experience of working with the public both on the phone and in person, general knowledge of housing repairs services, experience of working with Microsoft Office packages and numeracy skills.


You must be confident in dealing with members of the public in a range of circumstances, able to use initiative when making decisions and have the ability to manage your own workload.


Previous relevant experience working within social housing is desirable as is knowledge of housing management systems, repairs management systems and corporate IT systems.


There will be opportunities for learning and training to support the development of staff within the role.


If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit




  • Disability Confident Employer - Employer
  • Scottish Living Wage