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Ref no:
Customer Service Centre , Renfrewshire House, Cotton Street., PA1 1LQ
£47,760 - £50,661 per year
Contract Type:
Position Type:
Full Time
35 hours per week


Lead Content Designer


We are looking for a Lead Content Designer to join the Digital Experience team to deliver Renfrewshire Council’s ambitious plan to transform the digital experience offered to internal and external users.


This is an exciting opportunity to bring your passion and expertise for content design and work with a talented multi-disciplinary team to shape a new digital experience that is dedicated to supporting local communities in Renfrewshire.


As one of the unique benefits of the role, we will try to sign you up to the Object-Oriented UX (OOUX) Masterclass Certification Program(subject to course availability).


What our Digital Experience vision is


Our vision is to develop a successful digital experience that solves real problems and create positive experiences for our citizens, local communities, and colleagues.


To achieve this, we are adopting a mobile-first, content-first, and object-first approach for any web and mobile applications we want to build, optimise or redesign. The first application we want to redesign is Using the GatherContent and Drupal technology, we will develop a new content model and launch a beta version of in the second part of 2023.


You can read more about our vision and what we’ve achieved so far on The Thread, our digital experience hub.


What the role involves


As Lead Content Designer, you will design and lead the content strategy and operations for and other web and mobile applications. You will be responsible for the overall quality of content, ensuring that it is accurate, accessible, inclusive, and on brand.


Among other responsibilities, you will:


  • design and lead the overall content strategy, model, and standards
  • manage and optimise strategic and day-to-day content operations
  • build and manage strategic relationships at all levels with stakeholders
  • analyse service requirements and user needs
  • develop content plans, and ensure the adequate content resources and approaches are used
  • champion the User-Centred Content Design approach
  • lead a team of content practitioners to provide excellent content design services.

Expertise, skills, and qualities we’re looking for


Here are some of the key attributes we’re looking for.


  • Educated to degree level or professional certification in content design, communications, user experience or information and knowledge management, combined with significant experience and skills.
  • Ability to manage and mentor content practitioners in an agile environment to produce user-centred, data-informed, accessible content
  • Advocate for the User-Centred Content Design approach
  • Experience of designing and implementing content strategies, projects, standards, and operations across web and mobile applications
  • Experience of developing user research, testing, and performance analysis processes to continuously improve content
  • Skills in developing content models, taxonomies, information architectures and content prototypes
  • Interpersonal skills and leadership skills with ability to influence and persuade stakeholders of appropriate courses of action.

What benefits you can expect from us


Here are some of the benefits you’ll have.


OOUX training course


Being object-first is key to us. This will help us simplify the complexity of our information and services and create an easier user experience that is matching people’s mental model. This will also create a common language for everyone working on our digital experience, including subject matter experts, content designers, interaction designers, and developers.


To equip you with techniques to break down information complexity and develop an effective content model that is based on objects as opposed to tasks, we will aim to sign you up to the Object-Oriented UX (OOUX) Masterclass Certification Program. This will be subject to course availability.




We will consider various flexible working arrangements. Contact us if you have any questions.


Annual leave


You’re entitled to 20 days annual leave plus public holidays. This rises to 25 after five years’ service, 28 days after 10 years, 29 after 15 years, and 30 once you pass 20 years.


You’ll also get the opportunity to buy extra leave days.


Our flexi time system means you can work core hours and are able to adjust start, finish, and break times to suit your lifestyle or other commitments.


You'll be automatically enrolled in the Strathclyde Pension Fund.


There are lots of other benefits of working at the council, including continual learning, support for working carerscounselling, health and wellbeing support, special leave, 2 paid days leave for volunteering per year, corporate discounts on memberships, tech and other purchases, Cycle to Work Scheme, and more.


If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit


If you have any questions


For an informal discussion about any aspect of this post please email Philippe Fara (Digital Experience Manager) at