Operational Services Workforce Development Officer (Permanent)

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This is an exciting time to join the Service Development Team within Environment, Housing, and Infrastructure to support operational services with workforce development. 

This role will support in the development and improvement of service workforce processes and procedures, documenting steps, retaining records, and supporting a consistent approach across the Department to ensure all timescales and requirements are adhered to.

You will lead on service workforce development and training, for frontline and office-based employees, supporting mandatory training and reporting and promoting the Council support available in relation to ongoing attendance and wellbeing of our employees.

Working closely with Service Managers you will monitor and manage the Service Training budget, ensuring spend is utilised to deliver mandatory and high-risk area training as a priority.

Using your effective data analysis skills and knowledge to identify and support projects, ensuring that data provides the foundation for future work and service improvement, will be key elements to being successful in this role. 

An HNC, SVQ or relevant appropriate qualification is essential together with demonstrable experience of business management activities within a large multi-disciplinary organisation and employee support, experience of supporting workforce development and training, ideally within a frontline service area, and experience of using ICT and digital services to transform operations.  

You will be able to work in a logical and consistent manner following existing detailed procedures, have experience of computer skills (including use of systems, data and management tools), a working knowledge of Microsoft 365 applications or equivalent and are keen to learn new applications and technology.  

It is essential you are highly organised, with an eye for detail and a can-do attitude you will be confident maintaining complex data sets and control ICT systems/applications.  
Effective written and oral communication skills with the ability to speak to, and advise, a wide range of stakeholders, the ability to support and implement change, influencing and working well with colleagues, Elected Members and customers is also essential.  

You must be willing and able to travel across the Renfrewshire to all waste and recycling locations and other council sites as required.

Knowledge of wider ICT systems such as audit and process mapping software and experience of using Business World ERP system, monitoring and day-to-day management of a budget is desirable but not essential.  

A driving licence, problem solving skills and the ability to remain calm under pressures are also desirable.

If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk 

For further information on this role please contact Gill Darbyshire, Senior Service Development Manager, on 07811 056 517 or email gill.darbyshire@renfrewshire.gov.uk