Customer Service Advisor
- Location:
- Teith House Kerse Road Stirling, FK7 7QA
- Salary:
- £27,276 - £28,719 per year
- Contract Type:
- Permanent
- Position Type:
- Full Time
- Hours:
- 35 hours per week
Job Description
Please note, if you are a Stirling Council employee you may be taken to Single Sign On. If you are an external application you may need to register and complete your details on our new Recruitment System - Oracle.
An exciting opportunity has arisen for a full time Customer Service Adviser working in our contact centre. This is a small team who handle calls for all council services .The successful candidate will have a caring, can do approach to customer service and will be required to provide support to a wide variety of citizens, businesses and visitors to Stirling. This is an excellent opportunity for someone who has a caring nature who can show empathy to their customer whilst following set processes and procedures.
This is a highly pressured role where excellent team work is required to ensure the best service is delivered to our customers. The successful candidate will need to have a can do approach to problem solving, have excellent verbal and written communication skills and be able to adapt to continual change.
The working hours are 9am - 5pm Monday to Friday, due to the nature of the role there is no flexibility in these working time.
Interviews will be held on 13th December 2024
If you’ve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief or race.