Customer Services Adviser

Job Description

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Are you customer focused with a drive to deliver excellent customer service? We have a great opportunity to work within our Customer Service Team based predominantly at our reception within Old Viewforth (there will be the requirement to cover other customer service areas during any periods of annual leave or absence). You will be the face of Stirling Council and offer advice and support to your customers on all aspects of services offered. You will be proactive and willing to go the extra mile for your customers. 

We are recruiting for a Customer Service Advisor to work 20 hours per week during the hours of 1pm to 5pm Monday to Friday. If you wish to have an informal discussion please contact Karen Boyle on 01786 237882. 

We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief or race

Job Description

Additional Salary Information

Stirling Information

The Benefits 

• 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service) 
• Flexible working including hybrid office/work from home arrangements where the role allows. Our colleagues are encouraged to work flexibly as we know that busy lives don’t always fit around a traditional working pattern, if you need flexibility to complete your role just let us know and we will do our upmost to help you to invest in your career with us while balancing other aspects of your life. 
• Biennial incremental progression until top of your payscale is reached 
• Membership of the Local Government Pension Scheme. For further details visit https://www.scotlgpsmember.org/about-the-lgps/ 
• Up to 6 months full sick pay and 6 months half pay dependent on length of service 
• Carers Leave 
• Up to 4 weeks paid Paternity Leave 
• Access to Health & Wellbeing support 
• Ongoing opportunities for Learning & Development 
• Cycle to Work Scheme 
• Lift share Scheme 
• Car Lease Scheme 
• Technology Benefit Scheme