Enhanced Reception Service Officer

Job Description

To apply for this position, please click the “Click here to apply” link below. This will direct you to Stirling Council’s new recruitment portal, Oracle. If you are using the Stirling Council Oracle for the first time, you will need to register.

Click here to apply

An exciting opportunity has arisen for an Enhance Reception Service (ERS) officer to join an adult social work team.

Providing a front-line reception service to supported people, families and other relevant persons dealing with enquiries via telephone calls and emails ensuring that calls are logged.

Any enquiries are logged and directed to the most appropriate person or signposted to resources within appropriate timescales, as part of a responsive service.

The post holder will work 35hrs a week.

If you would like to have a further discussion, please do not hesitate to get in touch with Krina Rastogi (Team Leader) - 01786 233780.

The Benefits

• 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service)
• Flexible working including hybrid office/work from home arrangements. Our colleagues are encouraged to work flexibly as we know that busy lives don’t always fit around a traditional working pattern, if you need flexibility to complete your role just let us know and we will do our upmost to help you to invest in your career with us while balancing other aspects of your life.
• Biennial incremental progression until top of your payscale is reached
• Membership of the Local Government Pension Scheme. For further details visit https://www.scotlgpsmember.org/about-the-lgps/
• Up to 6 months full sick pay and 6 months half pay dependent on length of service
• Carers Leave
• Up to 4 weeks paid Paternity Leave
• Access to Health & Wellbeing support
• Ongoing opportunities for Learning & Development
• Cycle to Work Scheme
• Lift share Scheme
• Car Lease Scheme
• Technology Benefit Scheme

Requirements

The successful candidate will be required to be a member of the Protecting Vulnerable Groups Scheme (PVG) for adults.  If your application is progressed after the interview, you will be invited to complete the form and have your details verified.

If you’ve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief or race.