Visitor Experience Assistant

Job Description

An exciting opportunity has opened to join the team at The National Wallace Monument as a Visitor Experience Assistant.

The successful candidate will be a highly motivated individual, who is committed to delivering a first class customer experience to every visitor at the attraction.

The post is a customer focused role and the holder will be expected to have a good level of background knowledge about the attraction, the surrounding area, as well as Stirling’s wider tourism offering.

They will also be required to assess individual visitor needs, up sell products and ensure that each customer receives the highest level of customer service at all times.

The successful candidate will need to ensure that all policies and procedures are adhered to and that the attraction is being maintained to the highest possible standard at all times.

The role is for a minimum of 1 day per week but a level of flexibility will be required to allow for holiday cover and the business needs.

Please note, if you are a Stirling Council employee you will be taken to Single Sign On. If you are an external application you may need to register and complete your details on our new Recruitment System - Oracle.

Click here to apply

 

The Benefits

• 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service
• Flexible working including hybrid office/work from home arrangements. Our colleagues are encouraged to work flexibly as we know that busy lives don’t always fit around a traditional working pattern, if you need flexibility to complete your role just let us know and we will do our upmost to help you to invest in your career with us while balancing other aspects of your life.
• Biennial incremental progression until top of your payscale is reached
• Membership of the Local Government Pension Scheme. For further details visit https://www.scotlgpsmember.org/about-the-lgps/
• Up to 6 months full sick pay and 6 months half pay dependent on length of service
• Carers Leave
• Up to 4 weeks paid Paternity Leave
• Access to Health & Wellbeing support
• Ongoing opportunities for Learning & Development
• Cycle to Work Scheme
• Lift share Scheme
• Car Lease Scheme
• Technology Benefit Scheme

Requirements

If you’ve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief or race.