Finance and Funding Assistant (Student Funding)

Glasgow Kelvin College is seeking a customer focused Finance & Funding Assistant to join our Finance Team. The main purpose of this role is Student Funding.

This is an excellent opportunity for someone with strong administrative, financial and customer service skills. This role offers a rewarding opportunity to support students at key points in their educational journey, helping them overcome financial barriers and achieve their goals.

At the heart of this role is the administration of Student Support Funds, helping learners navigate funding processes and ensuring they receive the financial support they are entitled to. You will work closely with students, colleagues and external agencies to provide an efficient, supportive and responsive service that contributes directly to student success and wellbeing.

As a Finance & Funding Assistant, you will play a key role in the administration of student funding and financial processes including:

Student Funding Support

• Supporting learners with Student Support Fund applications and online funding processes.
• Assessing eligibility and processing student funding applications in accordance with Scottish Funding Council and SAAS guidance.
• Monitoring learner attendance and engagement to facilitate funding payments.
• Ensuring students receive the maximum support available based on their individual circumstances.
• Providing advice and signposting students to appropriate support services including Advice and Guidance, Citizens Advice and the Department for Work and Pensions.

Customer Service

• Responding to enquiries from students, staff and external stakeholders.
• Providing professional advice and guidance on student funding and finance-related matters.

Delivering a high-quality service in a busy and fast-paced environment.Knowledge

You will have demonstrable knowledge of:

• Student funding or other public funding systems within education, welfare or support services
• Student Funding at FE and HE level (Desirable)
• Student Support Funds at FE and HE level (Desirable)
• Financial administration processes and procedures.
• Computerised financial management systems.
• Microsoft Office applications, particularly Excel and Word.

Skills and Competencies

• Excellent customer service and communication skills.
• High levels of accuracy, numeracy and attention to detail.
• Strong ICT skills.
• Ability to manage competing priorities and meet deadlines.
• Ability to work independently and collaboratively as part of a team.
• A flexible and proactive approach to work.

Experience

• Experience of financial administration.
• Experience of working in a busy customer-facing environment.
• Experience supporting customers, learners or service users through complex processes.

Why work at Glasgow Kelvin:

• Access to a generous Local Government Pension Scheme.
• Hybrid working (dependent and the needs of the service).
• Annual Leave – 33 days per annum plus 12 public holidays.
• A professional development review process – continuous professional and personal development.
• Professional and personal development for all staff – we offer an extensive range of staff development opportunities and events to support you in your role, help you reach your full potential and plan for your future.
• Cycle to Work Scheme.
• Mileage Allowance – reclaimable for travel on College Business
• Employee Assistance Programme –– a 24-hour service that supports your health and wellbeing.
• Flexible Working and Family Friendly Policy – Flexible Working, Maternity, Parental, Paternity and Adoption Leave – enhanced entitlements.
• Sick Pay – Enhanced entitlement above the national average.
• Wellbeing – a range of activities to enhance and support your wellbeing, access to sports facilities and fitness activities.