IT Technician

In support of the Executive Business and Facilities Manager, maintain and develop Rossie's critical systems to ensure they operate constantly and efficiently. Maintenance of internal technology inclusive of ICT infrastructure and data integrity.

1. Provision of technical and specialist support for hardware and software for end users:

a) Act as a point of contact for internal organisational enquiries and ensure identification and resolution of any ICT related queries;

b) In consultation with the IT Manager, ensure that organisational ICT hardware is maintained and replaced as required;

c) Escalate any necessary queries to third party support (external) if required ensuring timely follow up to all enquiries;

d) In the absence of the IT Manager, make contact with contractors or external suppliers and clearly communicate technical issues and Rossie standards;

e) In consultation with IT Manager, liaise with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand.

2. In consultation with the IT Manager, participate in organisational project management tasks as required:

a) Research, install and configure systems to support other business processes and ensure organisational effectiveness including any follow up as required;

b) Throughout the organisation, ensure that there is a systematic approach to upgrade systems and processes;

c) Ensure adequate maintenance of inventory records for ICT equipment;

d) Identify, plan and, where appropriate, consult on areas of Rossie systems and operations which need attention/development.

3. Represent the IT service in site meetings/conference calls:

a) Where required, provide technical and specialist information to external vendors in relation to the organisational ICT infrastructure.

4. Produce reports, user guides, and documentation as required:

a) Produce documentation on system processes and workflow as part of information sharing;

b) Contribute to the training and development of Rossie’s staff in order to support service objectives.

5. Contribute to IT systems on call schedule:

a) Availability for out of hours support for ICT as directed by the Duty Manager and IT Manager (when there are problems).

6. In consultation with the IT Manager, ensure effective installation and configuration of Software and Hardware:

a) Where required, ensure that ICT hardware is fit for purpose and business compliant.

7. Contribute to the management of ICT servers:

a) Creation of user accounts for staff, including email;

b) Create and manage data back-ups for disaster recovery purposes;

c) Manage security permissions ensuring confidentiality of organisational information;

d) Effective Monitoring of data server performance to identify potential issues and resolution.

Please note: The IT Technician undertakes physical work e.g. working in confined spaces (possibly under the 48 inch crawl space); lifting up to 40 kg; site cleanliness and systems maintenance work; accessing elevated spaces (working at height).