Service Head of Care Services

The Service Head of Care Services is a key member of the Senior Leadership and Management Team (SLMT) and plays a critical role in achieving Rossie's vision and mission. This post has both an inward and outward organisational focus, combining leadership of Secure and Residential Care (including Throughcare).

The Service Head of Care Services will work collaboratively across all departments and services in line with our values, contribute to the delivery of the Strategic Plan, operate within budget, and manage all resources effectively and efficiently.

The primary focus is to deliver safe, high-quality, trauma-informed care across secure and residential settings, ensuring compliance with all internal and regulatory requirements.

Drive continuous service improvement in line with internal plans, The Promise and other national developments.

Oversee and provide direction and support to direct reports, ensuring that care delivery meets with best practice and regulations. Where practice falls short of expectations, apply proportionate and timely remedial actions.

As a member of SLMT, support the Chief Executive Officer (CEO) and Executive Team (EMT) in delivery and improvement of services across Secure Care, Residential Care, Throughcare and SIHW

Take lead responsibility for the development and review of innovative practice, policies and procedures for Secure Care, Residential Care and Throughcare services.

Fulfil the role of Registered manager for the Secure care service

Develop service responses and diversification within key national policy drivers including The Promise

Ensure all care staff are familiar and comply with the Health and Social Care Standards, Secure Care Standards, physical intervention theory and practice, and the SSSC Code of Conduct

Ensure practice is consistent with Rossie Values and and all organisational policies

Ensure managers adhere to policy, procedures, legislative and regulatory requirements

Ensure delivery of appropriate and sustained service improvement in line with the Strategic Plan to achieve Excellent Care Inspectorate ratings

Support and advise the CEO and Executive Team on strategy, policy and direction of service

Proactively develop relationships with external health providers including GP, dental services and NHS Tayside

Work collaboratively with all members of the E&SLMT

Implement improvement plans and quality assure the effectiveness of care services including safety, security and wellbeing functions

Ensure Child Protection and safeguarding reporting is consistent with policy requirements and timelines; support staff in managing Child Protection matters and Initial Referral Discussions or investigations

Ensure all care staff receive appropriate induction and ongoing training to work with young people with complex needs and challenging behaviours

Lead responsibility for referral and admission processes, maintaining occupancy levels as per contract

Ensure effective risk assessment, risk management plans and relational/behaviour management policies, procedures and strategies

Lead responsibility for monitoring, auditing and quality assurance of care, remand and sentence planning and case management

Drive excellent casework practice and best outcomes for young people

Ensure each house is homely, welcoming and maintained to a high standard

Deliver the Secure Care and Residential Care contracts and manage financial, human and physical resources to best effect

Ensure effective delivery of all contracts with full monitoring and compliance

Hold full oversight of team performance, overtime arrangements and staffing matters including learning and development, performance improvement and other HR matters

Maintain target occupancy levels, managing service budgets and any additional funding received

Develop positive relationships with Scotland Excel, Scottish Government (Care and Justice), Care Inspectorate, SSSC and Health and Social Care agencies

Operate within allocated budget levels and ensure compliance with financial regulations and Strategic Plan priorities

Work collaboratively with other senior managers to develop safety and security for the wellbeing of all

Ensure compliance with legislation, regulatory requirements and professional standards

Monitor the external operating landscape and consider developments for all services

Secure and develop sustainable partnership arrangements with external stakeholders (e.g. Health/ CAMHS, Police Scotland, local authorities and universities/ colleges)

Deliver services compliant with National Care Standards, regulatory Inspection processes and all national contractual requirements

Communicate effectively with senior managers and leaders

Report on all matters relating to Secure Care, Residential Care, Throughcare, Safety and Security, relational behaviour management, staffing, budgets, staff performance, complaints, investigations and care planning

Provide regular management information and reports to the Board of Governors, CEO and E&SLMT to support systematic and informed decision making

Prepare business cases to develop new services and agree quality assurance systems

Ensure effective communication with managers and staff through the Rossie meetings structure

Engage in regular team meetings with Deputy Service Managers, Duty Managers, Senior Practitioners and Throughcare colleagues.

Undertake management investigations into service complaints, staff conduct and related issues and prepare written reports of findings

Provide direct line management to Deputy Service Managers and SIHW managers ensuring operational effectiveness

Agree clear annual objectives and hold appraisals in line with the Strategic Plan for Deputy Service Managers and Throughcare colleagues

Provide formal 1:1 supervision in line with policy

Ensure each manager and their team has clear, annually reviewed objectives, appraisals and continuing professional development

Delegate the effective management and supervision of Rossie's Throughcare Practitioner

Ensure managers are familiar with all key organisational policies

Chair regular team meetings to discuss operational issues and service developments

Deputise for the DCEO and act as an ambassador for Rossie where required

Maintain and develop professional networks with relevant psychological, social work, health, secure care and residential care professionals and agencies

Actively contribute to the promotion of Rossie's services and achievements to key external stakeholders

Network with universities, colleges and institutions to engage in research opportunities

With prior approval of the DCEO, actively engage and participate in national and local practice initiatives

Coordinate and participate in the senior on-call rota and provide emergency cover for the Duty Manager as necessary

Attend and participate in national conferences, external events and strategic planning meetings with key stakeholders

SENIOR MANAGEMENT CORPORATE TASKS

Positively engage in Rossie's recruitment, selection, induction and retention initiatives to ensure we have competent and confident teams

Apply relevant policies to attendance management, employee performance and internal investigations

Ensure appropriate oversight of delegated budgets in line with financial regulations

Coordinate Care inspections and engage in HMIE Inspections to achieve excellent organisational grades

Communicate complex and sensitive information at all levels within the organisation and externally

Share team knowledge and provide advice, consultation and learning within a multi-disciplinary setting

Lead responsibility for all security issues across campus

Ensure effective deployment of staff through rota management and planning tools