Bank Learning Centre and Information Point Assistant

Job Description

Bank Learning Centre and Information Point Assistant 

Hours and days are as required  

Contract: Bank 

Salary: Grade 3 Points 12 to 18  

£27,839 to £31,283 per annum  

(pay award pending/subject to pending job evaluation)  

West Lothian College is looking to recruit a Learning Centre and Information Point Assistant to our staff bank within the Student Experience and Improvement faculty. 

We are looking for individuals who are able to be flexible on a fixed term ‘as and when’ basis. Further details about West Lothian College’s staff bank can be found attached to this advert. 

You will provide professional frontline support services, signposting and providing information to staff, visitors and students throughout their college journey. You will undertake a wide variety of tasks, dealing with first line enquiries in accordance with college procedures, responding to information requests from all campus customers. You will become a valuable member of the Student Experience and Improvement team, providing an efficient and effective service to the college staff, students and visitors. 

You will be educated to SCQF Level 6 or higher, you will have excellent IT skills, with experience using Microsoft Office applications. This role will ideally suit a proactive, organised and enthusiastic individual, who can work well under pressure and using their own initiative. As this is a frontline service role it is essential that you have first class customer service skills and excellent interpersonal skills.  You will be working extensively, but not exclusively with students from across college including assisting them to use college IT systems. 

Working for the college you will benefit from a generous leave entitlement, career average pension scheme, excellent on-site facilities such as gym and restaurant, together with transport, health, wellbeing benefits and retail discounts. The college is located within the town centre with an array of shops and restaurants all within a few minutes walking distance.  

Candidates that have been selected for an interview will be required to undertake a competency-based interview. 

Closing date for applications is 2359hrs on 19th October 2025.  

Interviews will take place onsite at West Lothian College on Friday 31st of October 2025. 

To find out more about West Lothian College, working for us, our application process, our accreditations of being a Disability Confident Leader as well as being an SCQF Inclusive Recruiter please refer to the information tabs beside our home section on myjobscotland.  

All applications must be made through myjobscotland. If you require support with your application, would like to discuss the application process or require documentation in an alternative format please contact HR@west-lothian.ac.uk