Community Digital Skills Trainer - Oban and Fort William

Join a meaningful UK-wide initiative powered by AbilityNet in partnership with BT Group, aimed at reducing digital exclusion. As a Digital Skills Trainer, you’ll deliver a mix of group and one-to-one sessions across the region helping older people (aged 55+) and disabled adults build the confidence and digital skills needed to thrive in today’s connected world.

These practical, person-centred sessions empower learners to navigate everyday technology with independence and confidence.

Principal Accountabilities:

Community Engagement, Outreach & Relationship Management

• Proactively identify and engage with potential Community Partners - including charities, local authorities, healthcare providers, residential care services, and neighbourhood groups - to promote the benefits of AbilityNet’s Digital Skills Training programme.
• Plan, coordinate, and take part in outreach initiatives aimed at increasing community participation and raising awareness of digital training opportunities.
• Collaborate with local volunteers and corporate partners to enhance delivery and support for participants.
• Foster and maintain meaningful, long-term partnerships that support continued referrals and contribute to sustained community impact.

Session Coordination:

• Assist with organising and scheduling training sessions, including managing dates, times, and venues in collaboration with Community Partners to maximise attendance.

Training Delivery:

• Deliver group and one-to-one digital skills training sessions at various venues across your region.
• Deliver accessible online training sessions (via Zoom or Teams) to individuals and groups.
• Encourage and support learners to overcome digital barriers and engage with everyday technology such as smartphones, tablets, laptops, and other technology.

Digital Skills Support:

Support individuals over 55 and / or disabled people to build confidence with core digital skills, including: Introduction to technology and the internet; Using email and basic apps across Apple, Android, and Windows devices; Online safety and confidence with everyday tech (e.g. smartphones, tablets, laptops).

Impact Monitoring:

• Ensure timely collection of registration forms and post-session surveys to assess training effectiveness and track project outcomes.

Feedback & Evaluation:

• Support the collection, analysis, and reporting of feedback and statistical data to help evaluate the effectiveness and impact of training sessions.

Storytelling:

• Assist in developing case studies to showcase individual journeys and demonstrate the programme’s real impact.

Regional Flexibility:

• Occasionally travel outside your region to support ad-hoc events and national engagement opportunities.

Knowledge, Skills and Experience:

• Training and facilitation experience: Proven experience of delivering group and 1:1 training or presenting to diverse audiences.
• Outreach experience: Experience of representing organisations externally, building effective relationships with other organisations or businesses and adapting outreach strategies to suit different contexts.
• IT proficiency: Strong digital literacy and IT skills, with confidence in using a wide range of technologies including Microsoft Office 365, Apple and Android devices, and associated technologies. Excellent knowledge of assistive technology – hardware & software.
• Communication skills: Excellent interpersonal and communication skills, with the ability to engage and motivate learners.
• Organisation skills: Strong organisational and administrative abilities.
• Experience of target audience: Experience of working with disabled adults, older people and third sector organisations.
• Travel Flexibility: Willingness and ability to travel regularly across the specified region, with occasional travel outside the area as required.