Information and Content Officer (Support line)

Job Title: Information and Content Officer (Support line)

Reference number: CF26-46

Division: Fundraising, Marketing and Communications

Location: Edinburgh

Salary: Band C £18,361 - £21,466 per annum (based off £30,602 - £35,778 FTE)

Post Type: Permanent, Part-time 21 hours per week

Closing Date: 21 September 2026

Interview Date: Week commencing 28 September 2026

In this role, you’ll:

· Create helpful, clear and accessible resources and information for parents and carers for the support line section of the Children First website.

· Translate complex information about support and services into clear, accessible and engaging communications for families.

· Update and manage website content using the CMS, ensuring information is accurate, accessible and up to date.

· Drive forward organic social media activity promoting the support line, share new resources created for families and develop engaging multimedia content, including video.

· Support children and families to safely and appropriately share their stories, following Children First’s story‑gathering, consent and safeguarding processes at all times.

· Use insight, learning and feedback to inform continuous improvement in communications activity.

We’d love to hear from you if you have:

· Excellent written and verbal communication skills.

· Strong organisational skills and attention to detail.

· A proactive, collaborative approach and commitment to our values.

· Previous experience in a similar communications role.

· Strong social media skills.

· Excellent ICT skills and strong experience of Canva and creating video content.

· Strong analytical skills with the ability to concisely summarise key information.

What we offer:

· A workplace with values of with love, with purpose and with strength

· 40 days annual leave, inclusive of bank holidays

· Pension scheme and wellbeing support

· Flexible and hybrid working arrangements

· Access to Westfield Health, giving colleagues and their families confidential counselling support, wellbeing resources, and access to health and lifestyle benefits to support physical and mental wellbeing.

· Blue Light card discount

· A Fair Work accredited workplace

Our Values

Living our values, you will help create a workplace where our people can thrive, ensuring we deliver the best possible support to children and families.

With love, we put children first.

With purpose, we transform lives together.

With strength, we do whatever it takes to protect Scotland’s children.

How to Apply

If you share our values and are passionate about supporting our people, we would love to hear from you.

Closing date: 21 September 2026

Interviews: w/c 28 September

Contact: For more information, email nicola.douglas@childrenfirst.org.uk

To apply, please select here