Copilot Agent Project Officer

Job Description

The Improvement Service is committed to supporting innovation and continuous improvement across local government and public services in Scotland. As part of this work, we are exploring how Microsoft Copilot and Copilot Agents can help improve productivity, streamline business processes and enhance service delivery across the organisation. 

We are looking for a Copilot Agent Project Officer to support teams to identify opportunities for Copilot Agents and help design, develop and implement practical solutions. The post holder will work closely with the IS Copilot working group and colleagues across the organisation to understand business needs, capture requirements, develop use cases, create and test agents, and support colleagues to make effective use of Microsoft Copilot tools. 

This is a practical project and user support role, helping the organisation move towards the controlled, secure and scalable use of Copilot Agents and AI-enabled automation across business functions. The role will support multiple workstreams and involve working independently while maintaining strong working relationships with colleagues with varying levels of digital confidence. 

Key accountabilities will include supporting the development of Copilot Agent use cases, building, configuring, testing and refining agents using approved organisational tools, supporting the creation of prompts, knowledge sources and workflows, gathering user feedback, developing guidance and training materials, maintaining project documentation, and helping to identify risks, issues, dependencies and benefits. 

Applicants should have strong digital literacy and confidence using Microsoft 365 and Microsoft Copilot, particularly in developing Copilot Agents. You should be able to analyse business processes, gather and document requirements, translate these into practical digital solutions, and explain technical concepts clearly to non-technical audiences. Excellent communication, relationship-building, organisational and project support skills are essential, along with experience of supporting digital projects, business improvement initiatives, training or user support. Experience of working in a public sector environment would be beneficial. 

Information

Location:  West Lothian Council Civic Centre, Howden South Road, Livingston, West Lothian, EH54 6FF 

It is anticipated that the role will involve a blended model of office and home working. This flexible approach will be agreed between employee and line manager. 

Duration:  Fixed Term for 6 months

Hours of Contract:  36 hours per week

Closing Date:  13 September 2026

 

Interview Date

A competence based interview will take place on Tuesday 29 September 2026  (shortlisted candidates will be advised by email a week in advance of the interview).

For more information about competency-based interviews, see our 'Guide to Competency-based Interviews'.

Additionally, you may also find it beneficial to watch our Working at the Improvement Service Video. and read our current Business Plan 2025-26.

 

Background

The Improvement Service (IS) is a publicly funded company limited by guarantee, with a total annual budget in the region of £12 Million. We exist to support councils and their partners to improve the health, quality of life and opportunities of all Scottish people through community leadership, strong local governance and the delivery of high quality, efficient local services. 

Working for the IS means joining a team of professionals, who work together to strive for continuous improvement in the public sector and ultimately, better outcomes for Scotland’s communities. 

Our company headquarters are based in West Lothian, located conveniently for commuters between Edinburgh and Glasgow. Pay is only one of the benefits of working for the IS, our terms and conditions are progressive and flexible and employees are rewarded with a generous annual leave entitlement of forty one days per year as well as a flexible working policy. 

The IS is committed to promoting equality and diversity in all its activities to promote inclusive processes, practices and culture.

The IS is a Disability Confidence Committed Employer. We are committed to interviewing anyone with a disability who meets the essential criteria.