Locality Manager

Victim Support Scotland – Empowering People Affected by Crime

We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

Who We Are?

Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. Our mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences. All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled. Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan: Empowering people affected by crime: VSS Strategy 2021-2026.

What is the role

Reporting directly to the Head of Service, you will be responsible for a team of Co-ordinators who in turn manage groups of volunteers to deliver and evaluate the support to victims and witnesses, our service users, at local court and community-based services. You will be responsible for ensuring, within your services, that VSS’s organisational objectives are being implemented at a local level and have a role in business planning to ensure that all service users within your local area are aware of, and have access to, the support they need. You will be responsible for all aspects of people management for staff in your area, ensuring that employees and volunteers are supported, knowledgeable and capable to deliver the support that meets service user’s needs. This role will also have thematic responsibilities across the national service delivery team; thematic responsibilities will be agreed dependent on the skill set of the applicant. The area covers: Argyll, Highlands, Moray, Orkney, the Western Isles, Orkney and Shetland, covering 13 courts across the Highlands and Islands locality.

Location: Inverness office, with travel across the locality and further afield being an expectation of this role. (Expenses will be covered)

We offer a 28 hour working week. You will also join a rota of Service Managers to provide remote management support around the country on an on-call basis. You will receive an additional allowance for this. The expectation for the on-call is to cover approx 4 times a year Monday-Sunday until 8am - 8pm. During this time we would anticipate approximately 1-2 hours of support across the on-call period which you will be able to reclaim in TOIL.

Salary: £34,974.73 - £46,187.00 (Pro-rata) + on call allowance

What you’ll need to be successful

We are looking for a dynamic, driven, and motivated individual with a proven track record in managing and supporting the delivery of high-quality support and staff within our community and court services across the Highland & Islands area. You must have a degree qualification or demonstrable equivalent experience, continuing professional development and the ability to plan and organise complex workloads with shifting deadlines in order to meet specific targets, ensuring quality output. Good verbal and written communications skills, along with the ability and confidence to develop effective internal and external relationships which deliver organisational goals. And willingness to be flexible in working hours and able to travel as required. In return you will receive, regular training, supervision and opportunities to expand your skills including learning about the criminal justice system.

Further details of this role are available in the job description - Locality Manager - job description and information pack - Victim Support Scotland

Please note - This post will be subject to a satisfactory PVG check and references

What we offer?

When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer a generous annual leave package of 39 days (pro-rata) for this post and a 35 hour week, but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more. In addition we offer a generous pension, enhanced maternity and paternity pay and access to a credit union. Supporting employee development is important to us and we offer comprehensive learning and development opportunities.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

Closing date – 12 January 2025

We will be able to interview as applications come in, so early applications are welcomed and encouraged.