National Support Centre Supervisor

Victim Support Scotland – Empowering People Affected by Crime

We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

Who We Are?

Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. Our mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences. All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled. Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan: Empowering people affected by crime: VSS Strategy 2021-2026.

VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.

What is the role

This is an exciting opportunity to join our team as a National Support Centre Supervisor working 35 hours per week.

This will be on a rotational system working 5 out of 7, covering seven days per week with a mix of early, mid and late shifts. Our opening hours are as follows:

• Monday - Friday between 8am - 8pm
• Saturday - Sunday 10am - 4pm

About the NSC

Our National Support Centre (NSC) provides 7-day support to people experiencing crime. The support we provide centers around our National Helpline, contact centre and online platforms. We receive and process referrals from across Scotland from Courts, Police, external agencies and people themselves who have been affected by crime. The NSC is very much the first point of contact for people needing our support.

As part of the National Support Centre Team, you will be responsible for a team of volunteers delivering, implementing and evaluating the nationwide National Support Centre function across VSS. Support at VSS should be provided effectively and efficiently across the organisation, providing exactly the information our victims and witnesses, our service users, need, in the form they want, when they need it. Proving a supportive experience to servicer users’, you will work to ensure that all options of support and new support initiatives will be based on service user’s insights. Alongside your colleagues, you will be responsible for all aspects of a volunteer’s engagement within the Support Centre including their recruitment, induction, learning and development, ongoing performance management and support. You will ensure that volunteers are supported, knowledgeable and capable of delivering the support that meets the service user’s needs.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

What you’ll need to be successful

We are looking for someone who is experienced in a similar role with the ability to plan and organise a complex workload with shifting deadlines in order to meet specific targets, ensuring quality output. Effective leadership style, able to build confidence and motivate and improve performance, able to plan and organise a complex workload with shifting deadlines in order to meet specific targets, ensuring quality output. Good working knowledge of the voluntary/charity sector is required, as is a willingness to be flexible in working hours and able to travel as required.

Further details of this role are available in the job description - Support Centre Supervisor - Victim Support Scotland

To ensure you are in the best position to perform to your highest standards during our selection process, make sure you review the competencies outlined in the Job Description and have prepared examples of times you have successfully demonstrated these behaviours in the past.

Please note - This post will be subject to a satisfactory PVG check and two references.

What we offer?

When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer a generous annual leave package of 39 days, but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more. In addition we offer a generous pension, enhanced maternity and paternity pay and access to a credit union. Supporting employee development is important to us and we offer comprehensive learning and development opportunities.

As a Disability Confident Committed employer, please advise if you require any adjustments in the application process by contacting Jobs@victimsupportsco.org.uk.

To apply, please submit a current CV with a covering letter, detailing why you are suitable and how you meet the relevant criteria.

Closing date – 2 February 2025

Interviews will take place on Monday 10 February 2025