Office Administrator

Victim Support Scotland – Empowering People Affected by Crime

Who We Are

Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference. Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them recover from their experiences. We aim to do this by adhering to our own organisational values: Organisational Values

• Victims Are at the Heart of Everything We Do
• We Care
• We Work with Intent
• We Are Ambitious
• We Persevere

Everything we do is driven by our dedication to supporting and empowering victims and witnesses, so they have improved health and well-being, feel safer, more secure, and informed. We are an effective organisation that makes a lasting difference to the people we support, and these values are reflected in the behaviours expected of all staff and volunteers.

VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.

What is the role?

This is an exciting opportunity to join our team as an Office Administrator on a fixed-term basis for a period of 9 months.

You will be reporting directly to the Office Manager within the Finance & Estates Team and you will be responsible for providing dedicated administrative support to Victim Support Scotland including the Support for Families Bereaved by Crime (SFBC), National Office, IT, and wider services.

You will act as the first point of contact, delivering a high-quality assistance via telephone, email, face-to-face, and other digital platforms.

As our Office Administrator, you will play a key role in ensuring the smooth day-to-day running of the office. Your responsibilities will include providing administrative support for internal and external meetings, including the preparation of agendas and production of accurate minutes. You will coordinate facilities management activities, oversee office health and safety processes, arrange repairs and maintenance, manage supplier contracts such as photocopier services, and coordinate recycling collections.

You will also prepare and collate reports and information, support the production of leaflets, posters and other promotional materials, and maintain effective reception services. This will involve acting as a first point of contact for visitors and callers, handling incoming telephone enquiries, and directing communications appropriately.

In addition, you will be responsible for ordering and maintaining office supplies, including stationery, kitchen essentials and other resources, as well as ensuring communication directories and internal information platforms, such as contact lists, Yammer and Volunteer Hub, remain accurate and up to date.

This is a varied and rewarding role that requires excellent organisational skills, strong attention to detail, and the ability to manage multiple priorities. Please note that the responsibilities outlined above are not exhaustive.

Please note - This post will be subject to a satisfactory Standard Disclosure check.

What we offer

Holiday

When you work for Victim Support Scotland, your wellbeing is important to us. We offer an enhanced annual leave package of 39 days (pro-rata) holiday. 42 days (pro-rata) from Grade 6 and above.

Pension

Save for the further and join the Standard Life Pension. Your future self will thank you. Our generous employer contribution will help you plan for the future.

Support

Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing. We also offer enhanced maternity and paternity pay and access to a credit union.

Discounts

You will have access to our free health cash plan which includes cover for you and your family across a range of benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more.

Flexibility and development

We are proud of our flexible and inclusive work policies, which help you balance work and life. Supporting employee development is important to us, we offer comprehensive learning and development opportunities.

As a Disability Confident Committed employer, please advise if you require any adjustments in the application process by contacting Jobs@victimsupportsco.org.uk