Visitor Experience Assistant

Job Description

An exciting opportunity has opened to join the team at The National Wallace Monument as a Visitor Experience Assistant. The successful candidate will be a highly motivated individual, who is committed to delivering a first class customer experience to every visitor at the attraction. The post is a customer focused role and the holder will be expected to have a good level of background knowledge about the attraction, the surrounding area, as well as Stirling’s wider tourism offering. They will also be required to assess individual visitor needs, up sell products and ensure that each customer receives the highest level of customer service at all times. The successful candidate will need to ensure that all policies and procedures are adhered to and that the attraction is being maintained to the highest possible standard at all times. The role is for a minimum of 1 day per week but a level of flexibility will be required to allow for holiday cover and the business needs.

Requirements

If you’ve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief or race.